Wednesday, January 11, 2017

USING THE PHONE IN ENGLISH - A Workshop by Bruce Warburton

Bruce has a background in English for business and exams. Here, he takes a look at how to make impactful, effective phone calls in English.

And he will be presenting his ideas tomorrow, 12 January 2017, at the British Council Rome in rooms Keats and Shelley. All students currently enrolled on a course are welcome.

Most learners of English find using the telephone to be very difficult. This is mainly because there is no visual information and you have to rely entirely on the language. It is surprising how much we depend on visual information when we communicate face to face.
Here are some of the ‘tips’ mentioned in the workshop:

 When possible or necessary, plan your call and predict possible responses. Even if you get an unexpected response, you will have a greater chance of understanding it if you have done this. 
When receiving calls, make sure you have all the necessary information. Ask clarification questions and don’t try to guess.
Make sure you are good at spelling. Native speakers use spelling all the time as the pronunciation of a name or place does not necessarily give any idea of how it is spelt. You can also ask for the spelling to give yourself time.
Speak slowly. If you speak slowly, the other person will also probably slow down.
Practise with friends. Most of the difficulty people have with the telephone is due to not getting enough practice.
Learn standard telephone expressions. 
Buy a book so you can practise at home. Here are some examples:
Telephone English by John Hughes, published by Macmillan.
Telephoning in English by  Naterop & Revell, published by Cambridge University Press.
English for Telephoning  by David Gordon Smith published by Oxford University Press.

Remember, using the phone in English is like anything else. It’s just a matter of practice.

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